Common questions

To place an order, simply browse our online store and add the desired products to the shopping cart. Go to the checkout page, where you have to enter your shipping details and make payment. Once confirmed, your order will be processed and you will receive a confirmation email.
If you have questions, call: 935541254

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), MBway, bank transfer, PayPal and other secure online payment gateways. Some regions may have additional local payment options available.

Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment data, ensuring a secure transaction.

Yes, we offer international shipping to several countries. During the checkout process, you can select your country to check shipping availability and associated costs.

Shipping times depend on your location and the shipping method you choose.
We generally strive to process orders and ship within 24/48 business hours, but actual delivery times may vary.

For mainland Portugal:
Items in stock are delivered within 24/48 hours.

Items that need to be ordered from the supplier normally take up to 7 working days.

Yes, we offer exchanges on eligible items. If you would like to exchange an item for a different size, color or variant, please contact our customer support team for assistance.

Our returns policy allows you to return eligible items within a specified period of 14 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused and in the original packaging. The customer must cover the shipping costs for the items they wish to return.
Certain items, such as personalized or intimate products, may not be eligible for returns for exclusivity or hygiene reasons.