Refund policy
How do I exchange or return products?
Our main objective is your total satisfaction, which is why we offer a "simple returns policy".
Return on delivery:
You must indicate on the carrier's waybill what anomalies have been detected (damaged box, missing item, damaged item...) and contact us indicating whether you want an exchange or a refund of the value of the product(s) in voucher or customer account.
Up to 15 days after delivery:
Once you have received your order you can return or exchange any product that shows damage, irregularities or in case of suspected non-conformity for use.
You must contact us immediately, informing us of your intention to return or exchange a product, mentioning the order number and the products to be returned.
In response to your contact, you will receive an email from us with all the information you need to proceed with the return.
- If you proceed according to the instructions sent by email and once we have received the returned products, in their original packaging, without having been used (in perfect condition and accompanied by any manuals, etc.) you will receive a new product or voucher to redeem on the website.
- If the customer wishes to exchange the item for another size, they must cover the cost of returning it and the cost of sending the new item.
The cost for Recém Mamã to collect the parcel from an address of the customer's choice is €4.99 and for Recém Mamã to send the new item, the customer can choose between
Our main objective is your total satisfaction, which is why we offer a "simple returns policy".
Return on delivery:
You must indicate on the carrier's waybill what anomalies have been detected (damaged box, missing item, damaged item...) and contact us indicating whether you want an exchange or a refund of the value of the product(s) in voucher or customer account.
Up to 15 days after delivery:
Once you have received your order you can return or exchange any product that shows damage, irregularities or in case of suspected non-conformity for use.
You must contact us immediately, informing us of your intention to return or exchange a product, mentioning the order number and the products to be returned.
In response to your contact, you will receive an email from us with all the information you need to proceed with the return.
- If you proceed according to the instructions sent by email and once we have received the returned products, in their original packaging, without having been used (in perfect condition and accompanied by any manuals, etc.) you will receive a new product or voucher to redeem on the website.
- If the customer wishes to exchange the item for another size, they must cover the cost of returning it and the cost of sending the new item.
The cost for Recém Mamã to collect the parcel from an address of the customer's choice is €4.99 and for Recém Mamã to send the new item, the customer can choose between