Baby Crib VOYAGE - KINDERLAND

How to exchange or return products?

Our main goal is your complete satisfaction, which is why we offer a "Simple Return Policy".

Return upon delivery:
You must indicate on the carrier's waybill which anomalies were detected (damaged box, missing item, damaged item...) and contact us indicating whether you wish to exchange or refund the value of the product(s) in a voucher or account. client.

Up to 15 days after delivery:
After receiving your order, you can return or exchange any product that shows damage, irregularities or in case of suspected non-conformity for use.

You must contact us immediately , communicating your intention to return or exchange a product, mentioning the order number and which products are to be returned.
In response to your contact, you will receive an email from us with all the information necessary to make the return.

- By following the instructions sent by email and after receiving the return of the products, in their original packaging, without having been used (in perfect condition and accompanied by any manuals, etc...) you will receive a new product or voucher for discount on the website.

- If the customer wants to exchange the item for another size, they must cover the return shipping costs and the shipping costs for the new item.

The cost for Recém Mamã to request collection of the order at an address of the customer's choice is €4.99 and, for Recém Mamã to send the new item, the customer can choose the preferred shipping method (Registered or Express).

- To make a return, the customer must inform Recém Mamã that they intend to make the return, indicating the reasons, via email onlinerecemmama@gmail.com. A request for collection of the returned item is made to the carrier and the customer is informed of the collection date. Within a maximum period of 10 business days, Loja Recém Mamã will analyze the returned item and inform the customer of their right to a refund with the allocation of a voucher/check that they can use on the website or in the store.

Items not accepted for return or exchange
The return of products for personal use (underwear, etc.), limited edition or personalized products will not be accepted in order to ensure the total integrity of the product and safe use.

For the return or exchange to be accepted, the following rules must be respected:

The product must be sealed, in the original packaging, including cellophane or protective labels (if any) Keep the product seal or any other protective marks intact Ensure that the product complies with all components that accompany it: samples , gifts, among others, respecting the original shipping conditions

Orders returned for collection will not be accepted.

The shipping cost will be refunded in cases where the order sent is incorrect or if the product has an original defect.
In other cases, we will refund the entire value of the item (in customer account or voucher), with the exception of transportation, whether this was paid for by the customer or by Recém Mamã.

Attention
Please be advised that when returning International Shipping orders where the intention to exchange was not caused by an error on the part of our store, Recém Mamã will not be able to assume the shipping costs associated with the return process or any customs fees that may be applied. by government entities in the destination country, as well as the cost of a new shipment.

Returned or lost order: What to do?

If you decide not to collect your order, upon payment of the applicable fees, it will be returned to our store.

However, we draw attention to the fact that not all countries accept the return of orders, so as an alternative to not accepting the payment of fees, and depending on the laws of the destination country, the order may not be authorized for return, resulting in its destruction.

If the return of the object is authorized, the procedure to follow is to wait for its arrival at our facilities.

As soon as your order arrives back at the Recém Mamã warehouse, our team will immediately contact you, at which point you can choose to send it again by paying for the new delivery or refunding the value of the product in a discount voucher for that you can use in a new purchase.

Loss: the loss of any object can only be considered as lost/lost by the carrier.
Upon confirmation of loss, the Recém Mamã team will always be responsible for regularizing the order with the customer, so you should contact the customer support team via email, so that you can validate this same regularization as quickly as possible, minimizing the maximum any inconvenience.

Refunds

Any refund made by the Recém Mamã store will be made to the customer account or in a voucher to be discounted on the website or in store.

For the sake of preserving the security of customer data, data may be requested by our team to validate the respective refund, as we do not have access to some more sensitive personal data.